• Project Leadership: Led the successful introduction of a new service desk solution, while also managing the implementation of a comprehensive IT policy set for a large multi-site construction company, ensuring standardization and efficiency across operations.
• Team Management: Managed a team of 1st, 2nd, and 3rd line support engineers, including field-based service engineers, ensuring service request assignments were handled promptly and effectively.
• Hardware Deployment: Oversaw the introduction of new hardware, creating a master image for consistent device deployment, providing users with a uniform and streamlined desktop experience across all locations.
• Mobile Broadband Implementation: Managed the deployment of 3G mobile broadband technology to remote greenfield sites and portacabins. Configured devices for VPN tunneling and Citrix-based remote application delivery, ensuring seamless connectivity in challenging environments.
• Security and Device Management: Led the migration to a new McAfee ePolicy Orchestrator, creating policies, scan schedules, and remedial actions for outdated devices, including isolation and lockdown procedures to ensure robust security.
• Mobile Device Management: Negotiated a new mobile device contract and managed the deployment of handsets and tablets, registering all devices within Microsoft Intune for efficient management and compliance.

Emerson Process Management - European Data Centre Technical Lead

• Technical Lead for £3m Data Centre Refresh: Spearheaded the £3 million refresh of the European Data Centre, supporting 17,000 users across the EMEA region with access to critical engineering software and applications.
• Decommissioning and Returns Management: Led the decommissioning process for existing hardware, managing part discrepancies with the supplier to minimize excess charges during the decommissioning phase.
• Hardware Procurement and Delivery Management: Managed the selection, negotiation, and procurement of new hardware, including racks, servers, switches, routers, and cabling. Coordinated all delivery and service arrangements, serving as the single point of contact for suppliers.
• Virtualization and Efficiency Enhancements: Directed the introduction of server virtualization using VMware and Veeam, reducing the physical server footprint and enhancing the data centre's efficiency through optimized electrical phasing and supply management.
• Build and Setup Coordination: Managed the planning, coordination, and build of new racks, servers, operating systems, and applications, ensuring readiness for EDC standards sign-off and user acceptance testing (UAT).
• Project Reporting and Risk Management: Provided regular status updates to key stakeholders, reporting on project progress, risks, and any associated issues. Proposed containment and mitigation strategies to maintain project momentum while managing risks effectively.